Shipping Policy

At K-Pop Merch, we are dedicated to delivering your favorite K-Pop merchandise to your doorstep, no matter where you are in the world. Below, you’ll find all the details about our shipping process, delivery timelines, and policies to ensure a smooth shopping experience.

Shipping Destinations

We ship worldwide! Whether you’re in the heart of Seoul or anywhere else across the globe, we’ve got you covered.

Shipping Times

Processing Time: Orders are typically processed and prepared for shipment within 3-5 business days after payment confirmation.

Delivery Time:

 Delivery times vary depending on your location and the shipping method selected. On average, orders take:

7-14 business days for most destinations.

15-30 business days for remote areas or regions with limited postal services.

Please note: that these are estimated delivery times and may be affected by factors beyond our control, such as customs delays or postal service disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight of the package, and the shipping method selected. We strive to offer competitive rates to ensure your K-Pop merch reaches you affordably.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.

Customs and Import Duties

For international orders, please note that customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Defective or Damaged Products

We take great care in packaging your items to ensure they arrive in perfect condition. However, if you receive a defective or damaged product, please contact us within 7 days of delivery with the following:

Your order number.

Photos of the defective or damaged item.

A brief description of the issue.

Once we verify the issue, we will offer one of the following solutions:

A full refund for the defective/damaged item.

A replacement shipment of the item at no additional cost.

Non-Refundable Situations

Please note that we do not offer refunds or re-shipments for the following:

Orders that are delayed due to customs, postal services, or other external factors.

Incorrect shipping addresses provided by the customer.

Change of mind or dissatisfaction with the product (unless defective).

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or shipping carrier first. Unfortunately, we cannot be held responsible for lost or stolen packages after they have been marked as delivered.

Stay tuned, stay fabulous, and keep loving K-Pop! 💜